Refund policy

30-Day Change of Mind Returns

We offer a 30-day change of mind return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a change of mind return, the item must be in the same condition as when you received it, unused and in its original packaging, with all included accessories and components. You will also need to provide proof of purchase.

To request a return, please contact us through our Contact Us page before sending the item back.

If your return is accepted, we will provide instructions on how and where to return your order. Items returned without first requesting a return may not be accepted.

Unless the item is faulty, damaged, incorrect, or otherwise covered by your rights under Australian Consumer Law, return shipping costs for change of mind returns are the responsibility of the customer.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, faulty, or different from what you ordered.

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

Your rights under Australian Consumer Law are not limited by our 30-day change of mind return period.

Sale Items

Sale and clearance items are not eligible for change of mind returns.

This does not affect your rights under Australian Consumer Law where an item is faulty, damaged, not as described, or otherwise fails to meet a consumer guarantee.

Exchanges

If you would like a different product or variant, the fastest option is to return the original item in accordance with our change of mind return policy and place a new order once your return has been accepted.

This does not affect any rights you may have under Australian Consumer Law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional time for the refund to appear in your account.

If more than 15 business days have passed since we approved your refund, please contact us through our Contact Us page.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this Returns & Refund Policy is intended to exclude, restrict, or modify any rights or remedies available to you under Australian Consumer Law.